FAQ
Questions & answers
Bookings, payment, safety and hosting — the things people ask first.
Is my booking confirmed immediately?
No. You send a request (status Pending). Our team checks availability and verifies your payment manually; only then is it Confirmed.
How do I pay?
In this first phase you pay by the methods shown at checkout (for example bKash, Nagad or bank transfer) and enter your transaction reference. Online card payment is planned for later.
What fees do I pay?
The Host price and the Gramerbaari service fee are always shown separately before you submit a request.
What if the weather stops a boat trip?
Departure depends on a weather and water-level check. Our team will contact you and apply the published cancellation policy.
Are Hosts verified?
Real Hosts are verified against a checklist (identity, permission to use the home, safety, cleanliness and emergency arrangements) before any listing goes public. Listings marked Demo are samples.
Is it suitable for children?
Many stays and packages welcome families. Check each listing's rules and safety notes, and tell us about your children when booking.
Do I need an account?
Yes — an account lets you see your booking status, receipt and cancellation requests.
How can I become a Host?
Use the Become a Host form. Our team will contact you to arrange verification.